Customer Operations Manager - Remote

About Bleap

Bleap is building a new kind of financial account at the intersection of traditional finance and digital assets. We are a MiCA-authorised fintech supervised by Latvijas Banka, offering customers a simple way to manage, move and use their money.

We are a small, fast-moving team focused on turning complex financial infrastructure into simple and intuitive products. As we grow across Europe, we are looking for people who take ownership, solve problems and want to help build the systems behind a world-class customer experience.

The role

We are looking for a Customer Operations Manager to support our customers and help improve the tools and processes used by our Operations team.

This is not a traditional support role. You will investigate customer issues, work closely with Product and Engineering, use data to identify recurring problems and help automate manual workflows.

As the company grows, this role has the potential to develop into a leadership position responsible for building and managing teams across Customer Support, Fincrime and Transaction monitoring.

What you'll be doing

Customer Operations, KYC & Financial Crime Operations

• Work with Product and Engineering to identify and fix root causes of customer issues, and help design improvements to onboarding, verification and core product flows
• Support customers across onboarding, verification and product issues
• Perform identity and due diligence checks across the customer lifecycle
• Support enhanced reviews for higher-risk customers
• Support monitoring processes, including testing and improving rules
• Improve support/compliance processes, documentation and workflows
• Use data to identify trends, bottlenecks and inefficiencies
• Help improve operational controls and ways of working
• Contribute to how the operations function evolves and scales

What we're looking for

• 1–3+ years of experience in Customer Operations, KYC/CDD, FinCrime, Transaction Monitoring or a related operational role, ideally within a regulated financial institution, fintech or crypto company
• Hands-on experience reviewing KYC/CDD cases or transaction monitoring alerts
• Strong analytical, investigative and problem-solving skills
• Good technical aptitude and confidence working with internal tools and data
• Basic SQL knowledge, or a strong willingness and ability to learn
• Excellent written and verbal English
• Strong attention to detail and sound judgement
• A proactive, ownership-driven approach
• A bachelor's degree
• The ambition to help build and eventually lead a growing operational team

Nice to have

• Experience working with transaction monitoring systems
• Knowledge of APIs, system integrations or technical troubleshooting
• Previous experience working closely with Product or Engineering teams
• Experience in fintech, banking, payments or crypto

Why Bleap

You will join at an early stage and have a direct impact on how Bleap supports and onboards its customers.

You will work closely with Operations, Product, Engineering and Compliance, gaining exposure to both the day-to-day operation and the systems behind it.

How we work

Own the Outcome

We are a team of 10x talent obsessed with high-quality output. We don't make excuses or accept mediocrity; we deliver exceptional results and never, ever settle for second best.

Best Idea Wins

We operate with radical transparency and zero ego. Logic and reason prevail over titles and politics. We challenge each other, listen, and commit to the best ideas, regardless of who they come from.

Break Through Walls

We move with relentless speed and precision. We are driven by first-principles thinking, grit, and a deep-seated courage to solve impossible problems. Obstacles are temporary.

Craft Magic

We are obsessed with turning chaos into simplicity. Our passion is building world-class products that create a magical user experiences, solving complex needs with beautiful, intuitive solutions.

How to apply

Send your Linkedin/CV to joao@bleap.finance and tell us a bit about yourself.